Starting NDIS Services with Us

6 Simple Steps

  • You can contact us via phone or email; if Leesa, our Disability Services Manager is unable to respond immediately you can be assured she will respond within 48 hours. 

    In that conversation Leesa will ask general questions about what sort of supports you are looking for and if she’s sure that Connected Inc can meet your needs she will tell you a little about us, answer any questions you may have & then, if you are happy to, we will set up a time to meet in the next 14 days.

    If you are anxious about meeting new people, we welcome any family/supports to be there for you.

  • At that meeting Leesa will listen to your needs, your goals, your dreams. She will respectfully ask questions about who you are – what you like in life, what you don’t like, what kind of people you would like to work with you and what days and times of the week you wish your supports to occur. In this way we learn about you. It is your call as to what you are willing to share.

    We will share with you more about who we are and the process we follow to meet your needs, along with the ethos, the culture that drives our work and we tell you a little about the DSWs we think might be a good fit for you.

  • If you feel satisfied that Connected Inc are the right service providers for you, we shall go ahead with the intake process (Within two weeks dependant on participant availability) that includes:

    • Creating a service agreement together

    • Creating a roster together

    • Writing a support plan together that encompasses your NDIS goals and our strategies to work towards achieving those goals with you

  • Wherever possible you will have the opportunity to meet your disability support workers before your roster commences.

  • Your support roster commences. Leesa or our Team Leader will contact you after two weeks to ensure you are happy with your support staff and that all is going well. If not, we will problem-solve together to ensure you are receiving the support you need and want, and you’ll have our number and email if you need to talk with us.

  • We work together, Your goals being our goals, Your success our success.